FAQ

 

Take the following steps:

1. Click on "My account" in the top right corner.

2. Enter your email address and password on the page that appears.

3. Click "Create account" to complete the registration process.

You will receive an email confirming the creation of an account in our online
store. During the next login you will need to enter your previously set login
and password.

Take the following steps:

1. Click on "My account" in the top right corner.

2. Enter your email address and password on the login page.

3. Click "Login" to access your account.

One of the most common reasons for this situation is an
incorrectly entered login (e-mail address) or password to the shop account. If, despite the correct password,
you did not manage to log in - please contact us at customercare@maisonmisaga.com and
we will certainly help you.

Enter your e-mail address in the newsletter field in the
footer. After subscribing to the newsletter, we will send information about
news and promotions.

Unfortunately it is not possible to add more products
to your order. Place a new order and contact us at customercare@maisonmisaga.com .If
the second order is placed within 12 hours from the first one, we will waive
the cost of shipping the additional order

Yes, you currently need to register to place an order at
Maison Misaga online shop.

Yes, this number will be transferred in a separate e-mail
confirming that the items have been sent from the warehouse.

Of course, but provided that you tick this option when
placing an order and fill in all fields with the data required to issue a VAT
invoice. The document will be attached to the shipment

- Przelewy24.pl

- Blik

- traditional trassfer

- credit card


- PayPal

- Apple Pay, Google Pay

Yes, buy default within the European Union. The UK and US
orders are upon request and are individually calculated

The courier should re-delivery to the indicated address
twice more. This option is guaranteed in the service we send our shipments.
This, of course, does not involve any additional fees for the recipient.  

The return can be made by sending products to the address: Dotpack
(Misaga)

Wspólna 1 street 42-125 Libidza

together with a fiscal receipt/VAT invoice and a completed
return form.

The money will be returned within 14 days to the
customer's account specified in the return or complaint form. If payment was
made using a payment card, the refund will be made to the same card. After the
successful completion of the return or complaint procedure, MAISON MISAGA will
send you an e-mail notification of the change in your order status to 'return'